FAQs
Products
What is the condition of the item?
Our products are freshly made every few days.
If I place an order can you send in a different product or scent?
We will only ship the item ordered.
Why is the color/consistency of the product different from my previous order?
We use natural/organic ingredients in the product formulations. Due to the nature of the ingredients used the color and scent may be different from your previous order. This should not affect the efficacy of the product.
How do I return an item?
Please review our Policies link for detailed instructions.
Shipping
How long will delivery of my order(s) take?
We process and ship orders within 3 to 5 Business Days after it has been paid (except weekends and Public Holidays). The US Postal Service estimates 3-5 business days to most destinations within the USA. International orders are typically delivered within 1-3 weeks, depending upon the destination and customs processing.
Where do you ship from?
Dallas, Texas USA.
Can I pick up my order?
We are a 100% online company
Can I request expedited/rush processing on my order?
We do not offer overnight, expedited or rush processing. All orders are processed within 3 to 5 Business Days after transaction has been paid. (Monday-Friday, Excludes Public Holidays)
Do you offer International shipping?
Yes. We ship to a few destinations. To confirm whether we deliver to your country, please complete the contact form on our website. Additional charges may be imposed by your local customs authority on orders shipped to your country of residence
How often do you ship?
We ship every day of the week excluding Saturday, Sunday and Public Holidays. Orders are processed within 3 to 5 Business Days after transaction has been paid. This estimate will increase for Sale Events
How can I track my purchase?
Domestic/USA - Delivery tracking confirmation number will be emailed International – Delivery tracking/Customs declaration control number will be emailed. Please note that the USPS tracking numbers issued may not be updated at USPS.com for 24+ hours
Can I ship my order to an address other than the one provided with the order?
We will only ship to the address indicated on the order.
Payments
How do I pay for my purchase?
Use a Visa, MasterCard or American Express and PayPal.
Do I need a PayPal account to purchase from this store?
If you have already registered with PayPal and have an account with them, then you may use it to make purchases through this store. However, you do not need to have a PayPal account to buy from this store; you have the option to pay using credit or debit card when you go through the checkout process.
Can I pay with a gift certificate?
We do not offer this option.
Do you accept money order?
No we do not. We accept Visa, MasterCard and American Express and PayPal. Additionally, payments can be processed by linking your bank account with PayPal.
How secure is your site/store?
Our store includes a 128 bit SSL certificate that is used by the store shopping cart. The hosting and software is level 1 PCI compliant through Shopify.
More Questions
If you have further questions, please feel free to use our contact form page.